These awards are delivered by Auckland Chambers of Commerce and ATEED and are across industries. 28August, 2015
Auckland : Global Financial Services Ltd (GFS) thanks its customers for supporting them through this journey of 16 years. It is with the driving force of customers that GFS has been selected as a finalist for Excellence in Customer Service at Westpac Auckland Business Awards (South) on 20th August 2015. They are one of the most prestigious business excellence awards in Auckland and are delivered by the Auckland Chamber of Commerce in partnership with Auckland Tourism, Events and Economic Development (ATEED). Finalists are chosen from across all industries and not….. just financial advisers – so it’s a big recognition for the GFS team. While presenting the finalists for the award, Michael Barnett, Chief Executive of the Auckland Regional Chamber of Commerce & Industry, said, “This award recognizes a business that succeeds through showing consistent dedication to superlative service, demonstrates its commitment to customers through its policy & staff training”. GFS has always put customers first. Once again, customer service has been independently verified and acknowledged to be amongst the best by an independent panel judges. These judges are amongst the most discerning as they have mentored or lead some of the best businesses in New Zealand. But most important to GFS are the testimonials and positive judgement from 400+ customers on radio, Facebook, email and videos. Ajay also said, “I request all our customers to Like our page on Facebook so that you can keep getting updates on the property market and insurance. It is a modern means of communication wherein customers keep themselves updated in an instant – and interact through interesting photos and videos rather than just text” GFS focuses on reducing interest cost for the customers during the lifetime of the loans and not just at arranging the mortgage. Similarly, for insurance, GFS focuses on arranging need based and affordable insurance cover. Most importantly GFS is known for assisting customer at the time of claim – even when they did not buy insurance from them. GFS helps customers not just get a mortgage but also advises them on how to pay it faster and save thousands of dollars in interest cost over the entire life of the mortgage. The interest rate savings and cashback that customers receive at the time of taking the mortgage is a small part of this total saving. Similarly, for insurance, GFS helps customers get the right insurance which would protect the family home in unforeseen events. It also means getting it at the right price and saving on insurance premium. Most importantly, GFS has always made it a top priority to assist their customers at the time of insurance claim. In fact, many times they have assisted people who were not even their customers. So far, its claim settlement ratio in respect of life insurance “Our sincere thanks to the team for all the work done to approve the home loan until finish. We greatly appreciate your professionalism and advice, your assistance was done with lots of regards and respect and work completed timely. I wish we had known your company and work earlier.”- A GFS customer
